Payments

We accept all major credit cards and wire transfers.

For Day Tours – 100% payment is required at the time of booking. See Cancellation Policy below. (Please note that this includes the 2-day Santa Eulalia tour.)

For Multi-Day Tours – If reserving your trip greater than 90 days in advance, a 30% deposit is required at the time of booking, and the balance is due 90 days prior to departure. If reserving your trip within 90 days of your departure, the entire trip cost must be paid at the time of confirmation. Flights require 100% payment at the time of booking (refunds and change fees subject to flight class).

Cancellation Policy

Cancellation terms are as follows and apply to both day-tours and multi-day tours:

All cancellations of confirmed reservations requested by the client or on behalf of the client are subject to a $100 per person administrative fee. Additionally, clients are subject to any cancellation fees assessed by our service providers including hotels or airlines used in the itinerary.

Insurance

In the event that you must cancel your planned expedition, travel insurance may be your only source of reimbursement. We strongly recommend the purchase of travel insurance, which is available for coverage of expenses in conjunction with cancellation due to illness or accident. Baggage insurance is also recommended.

Passports and Visas

Traveling to international destinations with Pepe Rojas Birding requires use of a valid passport. For most destinations, six months or more of passport validity are required from the date of entry into the country. In addition, please check with the appropriate consulate or embassy for the latest visa requirements.

Baggage

Please check with your international airline carrier for any applicable baggage restrictions and/or additional fees that may be imposed. On some internal flights, baggage weight restrictions may apply. Baggage and personal effects are at the owner’s risk throughout the trip.

Changes

Quoted trip itinerary prices are based on current rates of exchange, tariffs and taxes. Pepe Rojas Birding reserves the right to increase trip prices to adjust for any changes in the foreign exchange markets and to cover increased costs, tariffs and taxes where applicable. Pepe Rojas Birding reserves the right to change itineraries at any time due to unforeseen circumstances or circumstances beyond Pepe Rojas Birding’ control. Every effort will be made to execute itineraries as planned, but changes may occur after the final itinerary has been issued.

Birdwatching Outcomes

While we make every effort possible to see all birds included in a written itinerary, checklist, or elsewhere published by Pepe Rojas Birding, we cannot guarantee sightings of birds and wildlife on our tours. Passengers traveling with Pepe Rojas Birding understand the unpredictability of wildlife tourism and agree that no claims or requests for refunds will be accepted based on these outcomes.

Claims and Refunds

Missed services are non-refundable. All claims must be received within 30 days of the trip’s termination to be considered. Claims must be issued in writing, accompanied with supporting documentation and/or a statement from the service provider verifying the claim.

Upon cancellation of the transportation or travel services, where the passenger is not at fault and has not canceled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the passenger, all sums paid to the seller of travel for services not provided will be promptly paid to the passenger, unless the passenger advises the seller of travel in writing, after cancellation. This provision does not apply where the seller of travel has remitted the payment to another registered wholesale seller of travel or a carrier, without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed-upon transportation or service. In this situation, the seller of travel must provide the passenger with a written statement accompanied by bank records establishing the disbursement of the payment, and if disbursed to a wholesale seller of travel, proof of current registration of that wholesaler.

Pepe Rojas Birding participates in the California Travel Consumer Restitution Fund (TCRF). Trip payments are covered by the California Travel Consumer Restitution Fund (TCRF) if Pepe Rojas Birding was registered and participating in the TCRF at the time of sale and the passenger is located in California at the time of payment. Eligible passengers may file a claim with TCRF if owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded when required. The maximum amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation; P.O. Box 6001; Larkspur, CA 94977-6001; or by visiting TCRC’s website at: http://www.tcrcinfo.org.

California law requires sellers of travel to have a trust account or bond. This business has trust account held by Bank of America, N.A.

Air Transportation

Pepe Rojas Birding is not liable for mistakes or errors in airfare bookings made by independent third parties. It is up to the Traveler to verify that the correct flights are booked according to his/her issued and confirmed trip itinerary. Please note that changes or cancellations made to your airline reservations may be subject to penalties.

Limits on Responsibility

Pepe Rojas Birding contracts independent suppliers to provide accommodations, transportation, guided tours, and other services. It does not own any of the service providers used for your trip. As such, Pepe Rojas Birding is not liable for any negligent or willful act performed by such service providers or of any third person. Pepe Rojas Birding acts solely as the client’s agent, arranging hotels, transportation, and other travel services. As such, Pepe Rojas Birding exercises all reasonable care possible to ensure the Traveler’s safety and satisfaction, but, without limitation, Pepe Rojas Birding neither assumes nor bears any responsibility or liability for any damage to personal property, injury, death, damage, loss, accident, delay, or irregularity arising in connection with the services of any transportation provider, or the actions of any third-party involved in executing travel services for the client. Pepe Rojas Birding is not responsible for damages, additional expenses, or any other losses due to cancellation, delay or other changes in air or other services, illness, weather, travel warnings or bans, any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of its control. The Traveler is responsible for all such losses, and trip pricing is only valid for the dates of the confirmed itinerary. Incomplete, incorrect, or expired Traveler documents are the responsibility of the Traveler, and as such Pepe Rojas Birding is not responsible for any corresponding costs due to cancellation, delays, or changes. For causes of cancellation, delay, or changes beyond Pepe Rojas Birding’s control, the Traveler has the option of accepting an alternate itinerary, or receiving a refund for as much of the trip costs as Pepe Rojas Birding can recover on the Traveler’s behalf from the associated travel service providers; Pepe Rojas Birding shall have no further obligation or liability to the Traveler.

Risks: Depending on the destinations and activities the Traveler selects, certain inherent risks may be present including but not limited to hiking injuries, altitude sickness, dangers of animals, and in the case of a medical emergency, inaccessibility to medical attention and difficulty in evacuation from remote locations. Travelers assume all such risks with regard to these possibilities.

Travel Advisories/Warnings: The Traveler is responsible to become informed about the most current travel advisories and warnings by referring to the U. S. State Department’s travel website at http://www.travel.state.gov. If the Traveler decides to travel to the specific location(s) that the State Department has issued an active warning against, the Traveler assumes all risk of property damage, personal injury, or death that may occur as related to the issued advisory or warning.

Arbitration Agreement: Any claim or dispute arising out of or relating in any way to these Terms and Conditions, to the Limits on Responsibility Clause, to information relating in any way to the trip, or to the trip itself, shall be settled solely and exclusively by binding arbitration in California, US, in accordance with the rules of the Arbitration Association then existent.

Travelers’ Representations: The Traveler represents that neither he nor she nor anyone traveling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. Pepe Rojas Birding reserves the right to decline to accept anyone on a trip. Pepe Rojas Birding reserves the right to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip. Any physical condition requiring special attention, diet, or treatment must be reported in writing when the reservation is made.

TRIP PAYMENT IN ANY AMOUNT CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN.

This Web site is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, rules and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, rules and notices. If you do not agree to these terms, conditions, rules and notices, you may not use this Web site and you must exit this Web site immediately.